I called at 10 a.m. needing a new battery, and they saw me at 4. They were really great about working around my wonky schedule, which I appreciate a lot. As a naive-looking young woman who knows nothing about cars, I was also thankful that they took me at my word that I needed a new battery and didn't try to sell me everything under the sun. I will definitely be going back. Update: I have been back a couple of times and I have to say, every time it seems like they are nicer than the last. They stand behind their work and if they are concerned that they are biased, they'll bring in another person to look at the work. If I could give them 10 stars I would.